F.A.Q. (Residential)

Here  are a few of the most frequently asked questions that we receive from customers. If you have any additional questions, please feel free to contact us any time via e-mail or by telephone at: 888-379-0011.

1. Do I need to empty dresser drawers before moving?
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Most dresser drawers must be emptied before moving especially any breakable items. You might be able to leave some light weight items inside small dressers of five drawers or fewer. We mainly ask you to empty them for the safety of your furniture, walls, hallways and stairways.

2. Will movers unpack any boxes at destination?
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Movers will not unpack boxes at destination unless this service was specified in the estimate and the order for service and the customer pays for it. Movers will unwrap furniture items that were wrapped by movers.

3. Will movers disassemble and reassemble my furniture?
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Movers will disassemble basic furniture items, such as standard bed frames, mirrors on dressers, two-piece china cabinets, table legs, etc. The same items will be reassembled by movers at destination. Some disassembly might be an extra charge, such as pool tables, exercise equipment, waterbeds, universal gyms, outdoor swing sets, etc.

4. Do I have to be present during the loading and unloading?
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It is highly recommended that you be present yourself during the loading AND unloading of your goods, this is to ensure that services are performed as you desire. However, if you cannot be present, you must have a person who can act on your behalf in signing official documents and who knows everything about your move and the proper placement of your furniture in your new home.

5. Are there any items that can not be moved on your moving van?
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Yes. These items are potentially dangerous materials and are not allowed. They include • Tar Remover • Auto Batteries • Gasoline • Paint and Paint Thinner • Acids of any type • Kerosene • Bleach • Propane Tanks, either full or empty • Naphtha • Muriatic Acid • Oxygen Tanks • Cleaning fluids • Matches • Chlorine Granules • Lighter fluid • Ammunition • Powder Explosives • Guns •Hair Spray • Combustibles of any type •Solvents • Live Plants (Interstate moving only) • Household Cleansers • Deodorants • Insecticides • Tarnish Removers • Car Cleansers • Flammable material•

6. Can I leave items in my car while it is being transported?
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No items should be left in your car while being shipped. Any items left in your car will be at your own risk if they get damaged or if they cause any damage to your vehicle. In addition, cars must be in running conditions (otherwise an additional fee might apply) and must have about 1/8 tank of gas or less.

7. What forms of payments will you accept?
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We accept payments in the forms of cashier’s check, money order, cash, Visa, Master Card, American Express and Discover. Credit cards used for payment must be present for imprinting. A personal check might be accepted when moving into our storage facility for no less than 10 days.

8. What is the difference between Valuation and Insurance?
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Valuation is when the mover accepts a higher liability than the standard 30 cents or 60 cents per pound. The mover agrees to repair or replace any lost or damaged items up to the declared value of your shipment. No insurance policy is issued. Insurance on the other hand is a policy that will be purchased from a licensed insurance company specifically for your move. Insurance is normally a lot more expensive than Valuation.

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